Frequently asked questions

OPP subscriptions are completely flexible and you can subscribe to any of packs/bundles. You can also pause deliveries, update your delivery address, cancel your subscription, or perform lots of other actions with your subscription at any time.

Simply visit our Pizza Picker page and;

Select the flavours and the quantity you want to add to your subscription by clicking on the “Add this pizza” buttons next to each pizza, or choose a bundle

Click on “Order now”

Choose the “Subscription” Option, the frequency you want to receive your delivery, for example “Every month” and the delivery date

Click on “Proceed to checkout”

This will take you to the cart page, where you can review create your account, review your order and enter payment details.

Finally click on “Subscribe now” to place your order and confirm your subscription.

You do this from your Account page

In this you will see;

• My Subscriptions – a list of all your active subscriptions
• Upcoming deliveries – a list of all your future deliveries, ordered by date
• Orders – view your previous orders and subscriptions
• Payment methods – manage your payment methods. Add, remove, and set as preferred
• Account details – manage, edit and create delivery and billing addresses
• Logout – logout of your account

If you would like to stop receiving a certain product, you can cancel a subscription anytime. Just click Cancel on the My Subscription page

If you’d like to change the delivery date of your next order, click Edit and select your next delivery date

If you wish to cancel your subscription you must do before your payment is taken and your next order processed. This may be up to 14 days before your delivery. Please be aware If you fail to do this your order will be processed and delivered, and your payment will not be refunded.

We currently deliver on Wednesdays, Fridays and Saturdays.

Our carbon neutral delivery service is completely free for weekday deliveries, and £5.00 for Saturday deliveries.

Your delivery can arrive anytime between 8am-6pm. DPD will text or email you with a 1hr delivery window on the morning of your chosen delivery date, so you’ll know exactly when your parcel is arriving.

We’re very happy to say that we deliver to almost all parts of Great Britain!

However, we are not yet able to deliver to the following areas:

• Arran
• Eire (Republic of Ireland)
• Guernsey
• Isle of Man
• Northern Highlands
• Northern Ireland
• Orkney Shetland

Please contact us if you’d like to double check if we can deliver to your area.

We have made it as simple as possible for you to still get your pizzas without being home.

Our boxes should keep frozen until 6pm thanks to our fully recyclable insulated packaging – ready for you to pop in the freezer when you get home. 

When you place your order: you’ll be asked to enter some safe place delivery instructions to let us know where we can leave your box if you’re not in (e.g. behind the gate, with a neighbour). 

On the day of delivery: our delivery partners DPD will text you to confirm a 1hr delivery window, so you’ll know exactly when your parcel is arriving. 

If you need to update delivery instructions on the day: simply head over to DPD’s tracking portal (link via your confirmation email) to get your box delivered to a safe place. 

If you’ve experienced a problem with your delivery then please contact us at oppdirect@oneplanetpizza.com and we’ll sort out any problems as soon as possible.

Please put your pizzas into your freezer or freezer compartment as soon as possible. They should be ok in your freezer for up to 12 months if they are kept below -18c. 

Handling the dry ice

When you open your pizza box, please be careful with the dry ice bags if they are still solid at all. Carefully lift them out of your box without touching them with bare skin and put them somewhere safe until they evaporate. Once they are totally empty you can recycle the bags as normal. 

Recycling my packaging

We are proud to say that everything we send your pizzas out in is recyclable. The outer box, dry ice bags and internal packaging and paper can be recycled as normal. And, of course, the pizza sleeve is certified carbon positive and fully recyclable – even the cling film is recyclable!

To find out the nutritional and allergen information of the pizzas you are ordering, simply click on the “Nutrition and Allergen” button located under each pizza picture on the shop page. These will update automatically depending on which pizzas and bases you select. 

Please enter any discount codes into the relevant box on the payment page. The appropriate discount will be applied before payment is made. Discount codes can only be used once by any one individual.