Please enable JavaScript.  This webapp requires JavaScript to work at its best.

Frequently asked questions

Delivery

View All

Currently we only deliver to you on a Friday.

Place your order by 12 midnight on the Tuesday and you’ll get your delivery on the Friday.

We are happy to say that we deliver to most of Great Britain, but unfortunately, we are not yet able to deliver to the following places:

  • Aberdeen
  • Argyll
  • Arran
  • Dundee
  • Eire (Republic of Ireland)
  • Glasgow
  • Guernsey
  • Isle of Man
  • Northern Highlands
  • Northern Ireland
  • Orkney Shetland

 

If you’re unsure if we deliver to you, simply drop us a message here with your Postcode, and we’ll be more than happy to check for you! 

We have made it as simple as possible for you to still get your pizzas without being home.

Our boxes should keep frozen until 8pm thanks to our fully recyclable insulating packaging – ready for you to pop in the freezer when you get home. 

When you place your order: you’ll be asked to enter some safe place delivery instructions to let us know where we can leave your box if you’re not in (i.e., behind the gate, with a neighbour etc.). 

On the day of delivery: our delivery partners DPD will text you to confirm a 1hr delivery window, so you’ll know exactly when your parcel is arriving. 

If you need to update delivery instructions on the day:  just head to our delivery partner’s tracking portal (link via your confirmation email) to get your box delivered to a safe place. 

If you need to update delivery instructions for future orders: simply log in to your account, and click ‘manage plan’!

If you’ve experienced a problem with your delivery then please send us a message here (link to OPPdirect email addy) or feel free to call us on 07923495065 (between 9-5pm Monday-Friday), and one of our team will sort out any problems immediately.

Unpacking my pizzas

View All

Please put your pizzas into your freezer or freezer compartment as soon as possible. They should be ok in your freezer for up to 12 months if they are kept below -18c. 

Handling the dry ice

When you open your pizza box, please be careful with the dry ice bags if they are still solid at all. Carefully lift them out of your box without touching them with bare skin and put them somewhere safe until they evaporate. Once they are totally empty you can recycle the bags as normal. 

Recycling my packaging

We are proud to say that everything we send your pizzas out in is recyclable. The outer box, dry ice bags and internal packaging and paper can be recycled as normal. And, of course, the pizza sleeve is certified carbon positive and fully recyclable – even the cling film is recyclable!

To find out the nutritional and allergen information of the pizzas you are ordering, simply click on the “Nutrition and Allergen” button located under each pizza picture on the shop page. These will update automatically depending on which base/toppings you choose

Payments and discounts

View All

Please enter any discount codes into the relevant box on the payment page. The appropriate discount will be applied before payment is made. Discount codes can only be used once by any one individual.